Warranty
& Contact
Every system is hand-built, stress-tested, and backed by our warranty. If something goes wrong — we fix it fast.
180
Day Hardware Warranty
All systems · From date of purchase
Coverage
What's Covered
- Faulty components
- Hardware failures
- Dead-on-arrival parts
- Repair or replacement of defective parts
- Full system diagnostics
Not Covered
- Physical damage
- Liquid damage
- Overclocking / user-modified BIOS
- Third-party repair damage
- Software issues (Windows, drivers, viruses)
How to Make a Claim
01
Email Us
Send a message to blake@checkmatepcs.com with your full name and order number.
02
Describe the Issue
Include the system name, a description of the problem, and photos or video if possible. The more detail, the faster we can help.
03
We Respond & Resolve
We'll respond within business hours and guide you through the process. If a return is needed, you cover shipping to us — we cover shipping back.
Get in Touch
Whether you're after a custom build, have a question about a system, or need post-purchase support — we're here.
Email
Fastest way to reach us. All support is handled here so nothing gets missed.
Business Hours
Mon–Thu, 11AM – 3PM AEDT
We respond within business hours.
Custom Builds & Quotes
Send us your budget, preferred games, and visual preferences. If you're open to used parts, you can save money while keeping full warranty coverage.
Send a Message
Fill in the form below and we'll get back to you within business hours.